Legal Documents

1. Introduction and Scope
Nexeraltrading Ltd (“Nexeral”, the “Company”, “we”, “us” or “our”) is committed to respecting and protecting the privacy and personal information of individuals who interact with us.
This Privacy Policy explains how we collect, use, store, process and disclose personal information in connection with our services, including through our website, client portal, account opening process, trading-related services and communications with us.
This Privacy Policy applies to existing and prospective clients, applicants, website visitors and other individuals who interact with the Company or use our services.
By accessing our website, applying for or maintaining an account, using our services, or otherwise providing personal information to us, you acknowledge that your personal information may be handled in accordance with this Privacy Policy, subject to applicable laws and regulations.
2. Personal Information We Collect
We may collect and maintain personal information that is necessary to establish and manage our relationship with you, provide our services, comply with applicable legal and regulatory requirements, and protect the integrity and security of our services.
• Personal and contact information: such as your full name, date of birth, nationality, residential address, telephone number and email address.
• Identification and verification information: such as passport or other government-issued identification documents, proof of address, photographs or other information required to verify your identity.
• Financial and suitability information: such as your employment or occupation, source of funds, source of wealth, estimated income, financial circumstances, trading experience, investment knowledge and other information relevant to assessing the appropriateness or suitability of our products and services.
• Account and transaction information: such as information relating to your trading account, deposits, withdrawals, payment methods, transaction history and other activities conducted through your account.
• Corporate information: where an account or business relationship involves a legal entity, information such as incorporation documents, company details and information relating to directors, shareholders, beneficial owners and authorized representatives.
• Technical and usage information: such as IP address, device and browser information, login activity, pages visited, access times and other information generated through your use of our website, client portal or services.
• Communications: information contained in communications between you and the Company, including communications by email, telephone, support channels or other electronic means.
We may also collect other information where reasonably necessary to provide our services, verify information provided to us, comply with applicable legal or regulatory obligations, or prevent fraud, financial crime or misuse of our services.
3. How We Collect Personal Information
We may collect personal information about you in a number of ways, including:
• Directly from you: when you apply for or open an account, complete forms, provide identification or verification documents, make deposits or withdrawals, communicate with us, or otherwise use our services.
• Through your use of our services: when you access or use our website, client portal or other services, certain technical and usage information may be collected automatically.
• From service providers and verification providers: where we use third-party service providers to assist with identity verification, KYC, AML, fraud prevention, payment processing, technical services or other functions necessary to provide our services.
• From publicly available or legally accessible sources: where reasonably necessary for identity verification, compliance, fraud prevention, sanctions screening, risk management or other legitimate business purposes.
• From third parties connected with your account or relationship with us: where appropriate and permitted by applicable law, including authorized representatives, Introducing Brokers, payment service providers, financial institutions or other parties involved in providing services to you.
Where personal information is obtained from a source other than you, we will process such information only where reasonably necessary for the provision of our services, the management of our relationship with you, compliance purposes, or other purposes permitted by applicable law.
4. Purposes for Which We Use Personal Information
We may collect, use and process your personal information for purposes including:
• Identity verification and account opening: to verify your identity, assess and process your application, establish your client profile and open and maintain your account.
• Providing and administering our services: to provide access to our products and services, administer your account, process deposits and withdrawals, facilitate transactions and provide account-related services.
• Client assessment: to assess, where applicable, your trading experience, investment knowledge, financial circumstances and the appropriateness or suitability of products and services offered to you.
• KYC, AML and compliance: to conduct identity verification, customer due diligence, sanctions and other compliance screening, transaction monitoring and other procedures required for anti-money laundering, counter-terrorist financing, fraud prevention or other legal and regulatory purposes.
• Security and fraud prevention: to protect your account, our systems and our services; detect, investigate and prevent suspected fraud, unauthorized activity, misuse, security incidents or other unlawful activity.
• Communications and client support: to communicate with you regarding your account, transactions, services, requests, complaints, technical matters, operational updates and other matters relating to your relationship with us.
• Risk management and business operations: to manage operational, financial, compliance and other business risks, maintain internal records, conduct audits and support the administration and operation of our business.
• Service development and improvement: to analyze the use and performance of our website, client portal, products and services and to improve their functionality, security and user experience.
• Legal and regulatory obligations: to comply with applicable laws, regulations, court orders, regulatory requirements and lawful requests from competent authorities, and to establish, exercise or defend legal rights or claims.
• Marketing and service information: to provide information about products, services, features or promotions that may be relevant to you, subject to applicable law and your available communication preferences.
We may also use personal information for other purposes that are compatible with the purposes described above, where reasonably necessary for our legitimate business activities or where otherwise permitted or required by applicable law.
5. Legal and Regulatory Purposes
We may process, retain and, where necessary, disclose personal information where reasonably required to comply with applicable legal, regulatory and compliance obligations.
This may include processing personal information for purposes such as:
• complying with applicable laws, regulations, regulatory requirements and lawful requests from competent authorities;
• conducting customer due diligence, identity verification, sanctions screening and other compliance checks;
• preventing, detecting and investigating money laundering, terrorist financing, fraud, financial crime or other unlawful or prohibited activities;
• monitoring transactions and account activity where required for compliance, security or risk management purposes;
• maintaining records required by applicable laws, regulations or internal compliance procedures;
• responding to lawful requests, investigations, court orders, legal proceedings or other valid legal processes;
• cooperating with regulators, governmental authorities, law enforcement agencies or other competent authorities where legally required or permitted; and
• establishing, exercising or defending the Company’s legal rights, contractual rights or legal claims.
Where permitted by applicable law, the Company may process or disclose personal information without prior notice to you where notification would be prohibited by law, would interfere with a lawful investigation or regulatory obligation, or would otherwise be inappropriate in the circumstances.
Any processing or disclosure under this Section will be limited to what the Company reasonably considers necessary or appropriate in the relevant circumstances and will be subject to applicable legal and regulatory requirements.
6. Identity Verification and KYC/AML
As part of our account opening and ongoing compliance procedures, we may collect, verify and process personal information for Know Your Customer (“KYC”), Anti-Money Laundering (“AML”), counter-terrorist financing, sanctions compliance, fraud prevention and other applicable compliance purposes.
Depending on the circumstances and applicable requirements, these procedures may include:
• verifying your identity and residential address;
• reviewing identification documents and other supporting information provided by you;
• verifying information concerning your source of funds or source of wealth where appropriate;
• screening against applicable sanctions, politically exposed persons (“PEP”) and other relevant compliance databases or sources;
• assessing information relating to beneficial ownership, control or authorized representatives in the case of corporate or other non-individual clients;
• monitoring account activity and transactions for compliance, fraud prevention and risk management purposes; and
• requesting additional or updated information or documentation where reasonably necessary.
We may use third-party verification, compliance or technology service providers to assist us with these procedures. Such providers may process personal information on our behalf or provide information used by us for verification and compliance purposes, subject to applicable legal requirements and appropriate confidentiality and data protection obligations.
We may periodically request that you confirm or update information previously provided to us. Where information or documentation required for verification or compliance purposes is not provided, cannot be verified, or gives rise to compliance concerns, we may be unable to open or maintain an account, process certain transactions or continue providing some or all of our services.
The processing of personal information under this Section is carried out for compliance, security, fraud prevention and risk management purposes and does not limit any additional measures that the Company may be required or permitted to take under applicable law or its AML and compliance procedures.
7. Disclosure of Personal Information
We may disclose or make personal information available to third parties where reasonably necessary to provide our services, administer our relationship with you, comply with legal or regulatory obligations, protect our legitimate interests, or for other purposes described in this Privacy Policy.
Depending on the circumstances, such third parties may include:
• Service providers and processors: including providers of identity verification, KYC and AML services, payment and transaction processing, hosting, information technology, cybersecurity, communications, customer support and other operational services.
• Financial institutions and payment service providers: including banks, payment processors and other organizations involved in processing deposits, withdrawals or other transactions.
• Introducing Brokers and business partners: where relevant to your relationship with the Company and where disclosure is reasonably necessary for the provision, administration or support of services associated with that relationship.
• Affiliated or related entities: where necessary for operational, administrative, compliance, risk management or service-related purposes.
• Professional advisers: including legal advisers, auditors, accountants, consultants and other professional advisers who provide services to the Company.
• Regulators and competent authorities: including regulatory bodies, governmental authorities, law enforcement agencies, courts and other authorities where disclosure is required or permitted by applicable law or legal process.
• Persons authorized by you: including representatives, advisers or other persons whom you have authorized to act on your behalf or receive information relating to your account.
• Other parties involved in a transaction or service: where disclosure is reasonably necessary to process a transaction, provide a requested service, prevent fraud, protect the security of our systems or enforce our legal or contractual rights.
We will seek to limit the personal information disclosed to third parties to what is reasonably necessary for the relevant purpose. Where third parties process personal information on our behalf, we will take reasonable steps to ensure that such information is handled subject to appropriate confidentiality, security and data protection obligations.
We do not sell personal information to third parties.
8. Service Providers and Processors
We may engage third-party service providers to perform certain functions on our behalf or to support the provision and operation of our services.
Such providers may include providers of identity verification and compliance services, payment processing, technology infrastructure, hosting, cybersecurity, communications, customer support, analytics and other operational or professional services.
Where a service provider processes personal information on our behalf, we will take reasonable steps to ensure that the provider processes such information only for authorized purposes and maintains appropriate confidentiality, security and data protection measures.
Service providers may change from time to time as our business, technology and operational requirements evolve. We are not required to identify each individual service provider in this Privacy Policy unless such disclosure is required by applicable law.
Nothing in this Section permits a service provider to use personal information for its own unrelated purposes except where independently permitted or required by applicable law.
9. International Data Transfers
Due to the international nature of our business and the services we use, your personal information may be processed, stored or transferred in countries or jurisdictions other than the country in which you reside.
These countries or jurisdictions may have data protection laws that differ from those applicable in your country of residence.
Where we transfer or make personal information available internationally, we will take reasonable steps, where required by applicable law, to ensure that appropriate safeguards are in place and that personal information is handled consistently with this Privacy Policy and applicable data protection requirements.
International transfers may occur in connection with the use of service providers, payment providers, technology infrastructure, professional advisers, affiliated entities or regulatory and compliance requirements.
10. Data Retention
We will retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain our relationship with you, comply with applicable legal, regulatory, accounting and reporting requirements, resolve disputes, prevent fraud and enforce our legal or contractual rights.
The applicable retention period may vary depending on the type of information, the nature and duration of our relationship with you, the services provided, and any applicable legal or regulatory requirements.
Certain personal information, including identity verification, account, transaction, communication and compliance records, may be retained after your account has been closed or our business relationship with you has ended where necessary or required for legal, regulatory, compliance, fraud prevention or record-keeping purposes.
When personal information is no longer reasonably required and there is no legal or regulatory basis for retaining it, we may securely delete, destroy or anonymize it in accordance with our applicable procedures.
11. Communications and Recordings
We may monitor, record and retain communications between you and the Company where reasonably necessary for the provision of our services, account administration, client support, security, quality assurance, dispute resolution, compliance or other legitimate business purposes.
Such communications may include emails, telephone calls, support communications, electronic messages and other correspondence relating to your account or your relationship with the Company.
Records of communications may be used to verify instructions, investigate complaints or disputes, prevent or detect fraud or unauthorized activity, maintain appropriate business records and comply with applicable legal or regulatory requirements.
Communications and related records will be retained in accordance with our applicable data retention requirements and may be disclosed where permitted or required under this Privacy Policy or applicable law.
12. Marketing Communications
We may use your contact information to provide you with information about our products, services, features, promotions or other matters that we believe may be relevant to you, where permitted by applicable law.
Marketing communications may be sent through channels such as email or other electronic communications, depending on the contact information and communication methods available to us.
Where required by applicable law, we will obtain any necessary consent before sending marketing communications.
You may opt out of receiving non-essential marketing communications from us at any time by using the unsubscribe method provided in the relevant communication or by contacting us.
Opting out of marketing communications will not prevent us from sending communications that are necessary for the administration, security or operation of your account or services, including transaction-related, compliance, legal or important service notifications.
13. Cookies and Similar Technologies
We may use cookies and similar technologies on our website, client portal and other online services to support functionality, maintain security, remember user preferences, understand how our services are used and improve the performance and user experience of our services.
Cookies are small data files that may be stored on your device when you access or use a website or online service. Some cookies may be necessary for the operation, security or functionality of our services, while others may be used for analytics, preferences or other purposes.
Depending on your browser or device, you may be able to manage, restrict or disable cookies through your browser or device settings. Where required by applicable law, additional choices or consent mechanisms may be provided in relation to certain categories of cookies.
Disabling or restricting certain cookies may affect the availability, functionality or performance of parts of our website, client portal or other online services.
We may also use information collected through cookies and similar technologies in accordance with the purposes described in this Privacy Policy.
14. Data Security
We take reasonable technical, organizational and administrative measures designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, misuse or destruction.
Access to personal information is restricted, where appropriate, to employees, contractors and authorized service providers who require such access for legitimate business, operational, compliance or service-related purposes.
Our security measures may include access controls, authentication mechanisms, monitoring, technical safeguards and internal procedures appropriate to the nature of the information and the risks associated with its processing.
While we take reasonable measures to protect personal information, no method of electronic transmission, storage or processing can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of personal information transmitted to, stored by or processed through our systems.
You are responsible for maintaining the confidentiality and security of your account credentials and authentication information. You should not disclose your password, authentication codes or other account security information to any unauthorized person.
If you become aware of or suspect unauthorized access to your account or compromise of your account credentials, you should contact us as soon as reasonably possible.
15. Your Rights
Depending on the laws applicable to you and the circumstances in which we process your personal information, you may have certain rights in relation to your personal information.
These rights may include the right to:
• request access to personal information we hold about you;
• request correction or updating of personal information that is inaccurate or incomplete;
• request deletion of personal information, where applicable;
• request restriction of certain processing activities, where applicable;
• object to certain processing activities, where applicable;
• withdraw consent where processing is based on your consent, without affecting the lawfulness of processing carried out before such withdrawal;
• opt out of non-essential marketing communications; and
• make a complaint or raise a concern regarding our handling of your personal information.
These rights are not absolute and may be subject to limitations or exceptions under applicable law. In particular, we may be required or permitted to retain or continue processing certain information notwithstanding a request for deletion, restriction or objection, including where the information is required for legal, regulatory, AML, compliance, record-keeping, fraud prevention, dispute resolution or legal claims purposes.
To exercise an applicable right or make a privacy-related request, you may contact us using the contact method specified in this Privacy Policy. We may request information reasonably necessary to verify your identity before processing your request.
You are responsible for ensuring that the personal information you provide to us is accurate and reasonably up to date. You should notify us of material changes to your personal information where such changes are relevant to your account or our provision of services.
You are not generally required to provide personal information to us unless required by applicable law or as a condition of using a particular service. However, where information is necessary for account opening, identity verification, compliance, transaction processing or the provision of our services, failure to provide such information may prevent us from opening or maintaining your account, processing a transaction or providing some or all of our services.
16. Third-Party Websites
Our website, client portal or other services may contain links to websites, platforms or services operated by third parties.
When you access a third-party website or service through a link provided by us, your use of that website or service and any personal information you provide to the relevant third party will be subject to that third party’s own terms, privacy policies and practices.
We do not control the privacy, security or data handling practices of independent third-party websites or services and are not responsible for their privacy practices.
We encourage you to review the applicable privacy policy of any third-party website or service before providing personal information to it.
This Privacy Policy applies only to personal information processed by or on behalf of the Company, except where otherwise expressly stated.
17. Changes to this Privacy Policy
We may amend or update this Privacy Policy from time to time to reflect changes in our business, services, technology, operational practices, legal or regulatory requirements, or the way in which we process personal information.
Any updated version of this Privacy Policy may be published on our website or otherwise made available through our services. The effective or last updated date of the Privacy Policy may be displayed at the beginning of the document.
Where required by applicable law, or where we consider changes to be material, we may provide additional notice through appropriate means.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
18. Contact Information
If you have any questions, concerns or requests regarding this Privacy Policy, the processing of your personal information, or the exercise of any applicable privacy rights, you may contact the Company through the Support Center available within the Client Portal.
When submitting a privacy-related request, we may ask you to provide information reasonably necessary to verify your identity and to enable us to identify and respond to your request.
Please do not provide unnecessary sensitive information when contacting us unless specifically requested for verification or another legitimate purpose.

Last Updated: 25 August 2026